Early Bird & New Year Promotional Discount Rate Stays are charged to your credit card in full at the time of booking and are clearly specified on our website and booking engine as non-refundable and non-commissionable. We strongly recommend travel insurance to provide protection for travel emergencies or unexpected change of plans. Chubb Travel Protection Only CFAR [Cancellation For Any Reason] travel insurance will cover you for cancellations due to family reasons, health issues, weather disruptions or even a quixotic change of mind, just to mention a few.
All Other Online Bookings. Our standard 50% deposit [minimum deposit: one night] confirms the booking. The deposit is fully refundable without penalty up to 30 days prior to your scheduled arrival. Please note: Parties booking more than 3 rooms on the same dates must cancel up to 60 days prior to arrival. With less than 60 days notice of cancellation, neither deposit nor balance can be refunded regardless of reason.
Cancellation Policy For regular online bookings, you may cancel your booking at any time up to 30 days [60 days for parties booking more than 3 rooms on the same dates] prior to scheduled arrival day without any charge or penalty. With less than 30 [or 60] days notice of cancellation, neither deposit nor balance can be refunded regardless of reason—including personal or family matters, health, weather, business, etc. By booking on our website, you authorize us to put through both the deposit and balance of your stay. Both deposit and balance charges becomes non-refundable 30 [or 60] days prior to arrival. At that time no modification, refund or reduction of the full price of the booked stay can be made for no-shows, late arrivals or early departures.
Background for Our Cancellation Policy Small Inns in remote, destination resort areas such as Kingsbrae Arms, cannot re-book or sell last minute vacant, canceled rooms as is common with hotels in urban areas, or highway hotels/motels along the Interstate. Guests book particular rooms or suites for a certain nights–usually months in advance–and we take the room or suite off the market for those nights. That is why last minute changes or cancellations—in our case up to 30 days— adversely affect us since we cannot re-sell the cancelled rooms. The same rationale also applies to requests for last minute “switches” of dates, or complimentary “re-bookings”.
Just as guests plan their stays with us months in advance, we make commitments to our season staff months in advance as well. Once we are committed, it is extremely difficult to modify staff commitments and schedules.In short, if the booked room is not used on the exact dates, which we removed from the market, that translates into 100% loss for our Inn, with our limited number of rooms. With less than 30 days notice of intent to cancel, the only option is to send a friend or family member in your place. We cannot give complimentary credits for a replacement date in the future. To prevent loss of money, comprehensive CFAR [Cancellation For Any Reason] travel insurance is recommended. If for any reason—personal or business—you question whether you are going to be able to honor this booking for the dates booked, we strongly recommend such insurance to provide protection for travel emergencies or unexpected change of plans such as Chubb Travel Protection. We cannot provide that protection for you.
Arrival Check-in is 3:00pm until 7:00pm [ATZ] when our reservation office closes for the day unless alternate arrangements have been made. If you plan to stop for dinner prior to arrival, please do let us know. Because of our small size we are never able to guarantee early arrivals. Should you arrive early you are welcome to park in our lot and visit the town or garden café prior to 3:00pm check-in.
Departure Check-out is 11:00am so we can make up the room for the next arriving guests. Our rooms are in high demand. Should you require occupancy of your room beyond 11:00am, 50% of your daily room rate will be charged to your credit card on file, availability permitting. We thank you for your understanding.
Children’s Policy and Programs Families are always welcome at Kingsbrae Arms. Children 12 and older can be accommodated in many of our rooms, suites, and wings. Families with younger children are welcome in our family wing. Extra per person daily charges apply.
Groups Due to the intimacy of the inn’s public rooms, space may not be used for meetings or other group functions out of consideration for other guests. Exclusive use meeting and event spaces are available with our whole house buy-out. Please call us for details about a buy-out option. Meetings, events, receptions and photography shoots may be approved, availability permitting. Location usage fees will be assessed and charged to your credit card on file.
Use of the Property For purposes of privacy and comfort, the small scale of Kingsbrae Arms is reserved exclusively for registered guests. Unregistered guests, including unregistered wedding party members, photographers, hairdressers and the like are strictly prohibited from using the public and private spaces of the house and surrounding grounds. Some exceptions may be approved, availability permitting. Otherwise, location usage fees of $C500 will be assessed and charged to your credit card on file. Dogs are welcome in designated dog-friendly rooms only.
Travel Agents Kingsbrae Arms bookings are commissionable to authorized travel agents at full rack rates only. Commission is 8%. Send us an email and we will send you an invoice which requires a pre-authorization on company or guests’ credit card. Travel Agent bookings must be pre-paid and are non-refundable no later than 60 days prior to arrival or the booking will be cancelled. Multi-day discounts and discounted Cottage Rooms are not commissionable. Promotional discounted special offers are not commissionable. By agreeing to these Terms & Conditions, we hold travel agents responsible for advising guests of the details of their stay & providing guest contact information. Payment of commission will be made upon completion of the booked stay and upon receipt of an agency invoice. Thank you.